Tuesday, August 19, 2014

Frequently Asked Questions

Frequently Asked Questions
FAQ

HOW DO I SIGN UP?
After you've decided to train with us, call our scheduling line at 330-945-3150 (Stow) or 330-896-9829 (Green) and you can schedule your next sessions. You can also schedule as many upcoming sessions as your package allows for simplicity. (See more about scheduling below)

WHEN CAN I START?
You can start and stop at anytime. If your first day is the 5th of January and you're doing a monthly package, your package would end on February 5. When returning to your sport, please let our receptionists know when you are stopping training.

WHAT'S THE DIFFERENCE BETWEEN THE FULL PROGRAM AND THE SPEED ONLY PROGRAM?
The full program means the full 90 minutes, including the weight room. The speed only is the first 30-45 minutes of our sessions and does not include the weight room. The start times are the same for each program.

WHEN ARE THE TRAINING SESSIONS?
STOW after school hours are:
Monday through Friday we have 3:30pm and 5:30pm start times. And when needed, we open an overflow 4:30pm to keep up with demand.
Saturday mornings we have 9:00am, and when needed, we open up an overflow at 10:30am.
STOW summer hours are:
Monday through Friday we have 10:00am and 5:30pm start times. And when needed, we open an overflow 11:00am and sometimes a 1:00pm.
Saturday mornings we have 9:00am, and when needed, we open up an overflow at 10:30am.

GREEN after school hours are:
Monday through Friday we have a 5:30pm start time. And when needed, we open an overflow 4:00pm to keep up with demand.
Saturday mornings we have 10:00am start time.
GREEN summer hours are:
Monday through Friday we have 1:00pm and 5:30pm start times.
Saturday mornings we have 10:00am start time.

HOW DOES SCHEDULING WORK? CAN I CHANGE MY SCHEDULE?
At AGSP we have wonderful, REAL, receptionists that can help you maximize your training via scheduling. They are available Monday through Thursday from 7:00am to 7:00pm and Friday 7:00am to 2:00pm. You can always leave a message after hours and they'll get back to you when they return. You can change your schedule as often as needed, but you have to arrive for the sessions you've scheduled. We limit our class sizes to maintain high levels of coaching and showing up at the correct time is crucial. We understand that life happens, just call us and let us know if you need to change your schedule (even the day of if needed!).

WHAT DOES "WAIT LIST" MEAN?
This only effects athletes that are doing the full program. When all weight room spots are filled we go to our "wait list" scheduling. This means if you are "wait-listed" and someone cancels from the weight room, our receptionists will call you to let you know you've been added into the weight room. Regardless, you can always do the speed portion of the session. 

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